Discussions New post

Discuss with the community about issues, best practices or project management.

Update progress for generic resources through email


Comments 10

  • Avatar
    Rashmi Likhite

    The correct format for an Generic resource to do a progress update is as mentioned on the link below :

    https://celoxis.atlassian.net/wiki/display/DOC/Updating+Task+Progress+and+Filling+Time

     

    If you still face any issues, please open a support ticket so that I can investigate further.

    0
    Comment actions Permalink
  • Avatar
    Eric Guillemin

    Below is the subject used to update the progress

    Re: Input Documentation Assessment [%:20][Hours:8][Time Code:Default][Project:156][Task:6682]

    Below is the error message I receive in email

    No action could be taken because:

     

                    Insufficient Privilege

     

    Your original email is attached for your reference.

    0
    Comment actions Permalink
  • Avatar
    Rashmi Likhite

    The error message indicates that the role your generic resource is playing in Celoxis, does not have the 'Add Time' and 'Add Update' privilege under the 'Task' tab (Settings > Company > Assign privileges to roles > Task tab)

    0
    Comment actions Permalink
  • Avatar
    Eric Guillemin

    I already have Project Team allowed to Add Time and Add Update. Generic Resource is assigned to Project Team Role.

    0
    Comment actions Permalink
  • Avatar
    Eric Guillemin

    Could over utilize be the reason?

    0
    Comment actions Permalink
  • Avatar
    Rashmi Likhite

    - Send me a screenshot of User edit page (generic user).

    - A screen shot of the Tasks security page

    0
    Comment actions Permalink
  • Avatar
    Eric Guillemin

    As per request.




    Celoxis-01.png
    Celoxis-02.png
    0
    Comment actions Permalink
  • Avatar
    Rashmi Likhite

    I need the screenshot of generic user's edit page. You have sent the screen shot of details page. I want to see the roles the user is playing in Celoxis. Please do the needful.

    0
    Comment actions Permalink
  • Avatar
    Eric Guillemin

    I hope this is the page you're asking for.




    Celoxis-03.png
    0
    Comment actions Permalink
  • Avatar
    Rashmi Likhite

    Just another question, is the user playing any other role in the project. You can check that from the 'Set Roles Membership' option from the project drop-down.

    0
    Comment actions Permalink

Please sign in to leave a comment.