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One of my client has submitted a ticket, but when he runs the report 'Processes requested by me', he is not able to find his requested ticket.


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    Manasi Erande

     

    It looks like you have not selected the 'Use Requestor field' filed for your process type and hence, when your client/user, creates a process, there is n Requstor field associated with the process (in your case the Ticket). To enbale this option, follow the steps below :

    1. From the main menu, click Settings > Company.    
    2. Under Workflow section, click Workflow Applications.
    3. Select the application. Click Process Types.
    4. Click on the Edit link for your process.  
    5. On the Edit page, you will see a 'Use Requestor Field?' option. Select this and click on Submit.

    Now, you will be able to see Requestor for the processes.

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